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Booking Policy

Waiting Time Policy (Airport Pickups)

  • 45 minutes of complimentary waiting time after flight landing for luggage clearance.
  • In case of delays due to long queues or other issues, additional free waiting time may be provided beyond the initial 45 minutes.
  • After the complimentary waiting period, extra waiting charges and car park fees will apply.

We appreciate your understanding and look forward to serving you!

Waiting Time Policy (Non-Airport Pickups)

  • 15 minutes of complimentary waiting time will be provided after the scheduled pickup time mentioned in your booking.
  • If the driver is required to wait beyond the 15-minute free waiting period, extra waiting charges will apply.

Please plan accordingly to avoid additional charges.

Drop-off Location Change Policy

  • Any changes to the designated drop-off location may incur additional charges, calculated based on the extra mileage traveled.
  • The customer will be responsible for paying the extra charges as per our mileage rate.

Please inform us of any changes to your drop-off location in advance to avoid any inconvenience.

Important Notice

  • It is essential to provide accurate information about the number of passengers and luggage when booking.
  • If the actual number of passengers or luggage exceeds the initial booking details, and the vehicle is unable to accommodate the extra passengers or luggage, the company will not be responsible for any inconvenience caused.
  • Customers are advised to ensure the accuracy of their booking information to avoid any issues during pickup.
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